Twitter_Logo_Blueview-datasheetview-ebooksview_surveywatchview-whitepapersTwitter_Logo_BlueTwitter_Logo_Blue

Empower
your heroes.

Elevate your
customer
experience.

Squelch is the super-helpful
sidekick to your super-awesome
customer support
and success heroes.

What Does Customer Experience Mean to Customer Support?

What Does Customer Experience Mean to Customer Success?

80%

of companies think they give great CX

only 8%

of customers agree

Deloitte

Today’s customers expect flawless experiences every time they engage with companies, and as such, optimizing customer experience is becoming the competitive advantage.

Here’s the thing.

Continually improving how your customers interact with your company and its products is often led by customer support and success teams.

What We Do

In case you haven’t guessed, we think customer support and success agents are heroes.  

And, our core product addresses how these heroes access the information, best practices, reports, and other resources needed to win renewals, upsells, and most of all, trust and loyalty.  

Sophie handles support cases for priority customers at her company.  

In order to be effective, Sophie has to be an expert on her company’s products — from documentation to new features and fixes.  

Today, one of their most important customers is experiencing a critical issue.  Sophie is on the job!

Sophie makes sure that customers get started on the right foot with her company’s products in order to drive engagement.

To really empower her customers, Sophie has to be an expert on how to help them achieve their goals for using her company’s product as well as their industry so she can suggest ways to better utilize the product in the future.

Today, her sales team signed a huge contract with a new customer.  Sophie is on the job!

document-location-logos
?

Uh-oh, where is it? 

Quick resolution is critical to keeping customers engaged, and every minute she spends looking for the information to do that, her customer is losing confidence in the product and in Sophie’s company.

Uh-oh, where is it?   

Smooth implementation is critical to the long-term success of customers, and any hiccups can cause her customer to lose confidence that the product will meet their needs.

section-6-screenshot
Squelch Delivers Needed Info

Sophie, it doesn’t have to be this way!  

Instead of sifting through each source, manually connecting the dots between cases and fixes, and having to check and double-check the knowledge, Squelch instantly and automatically delivers the information she needs right into the workflow she’s already using.

Sophie, there is hope!  

Instead of digging through multiple sources while manually connecting the dots between business use cases and her customer’s goals, Squelch instantly and automatically delivers the information she needs right into the workflow she’s already using.  

Phew! Sophie resolved the case lickety-split, and her customer was impressed by her speed and confidence.  

In that small moment, Sophie built trust — with her customer and with her team. Way to go, Sophie!

Phew! Sophie helped her new customer to become a true champion of her company’s product by demonstrating additional ways they could use it to meet their business goals.

In that small moment, Sophie built trust — with her customer and with her team.  Way to go, Sophie!

Squelch does the heavy lifting on the backend, crunching the numbers and chasing the squirrels to reveal the insights you need to keep Sophie, people on her team, and your customers happy.

get started learn more

“Customer support has for years been judged by metrics like Net Promoter Score and Time To Resolution. Squelch realized while these customer-facing organizations are held accountable they’re often not sufficiently equipped to reach and sustain optimal performance levels. That’s why I’m so energized by what Squelch is doing. This is exactly the solution customer support and success teams need, and it couldn’t have come at a better time.”

Kenny Kim, Head of Global Support, Auth0