CX Optimization Solution Selected by International Cloud Computing Awards Program for “Most Innovative Use of Data in the Cloud” Award
REDWOOD CITY, Calif. – December 17, 2019 – Squelch, Inc., the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been declared a finalist in the international Cloud Computing Awards program, The Cloud Awards.
Since 2011, The Cloud Awards program has sought to champion excellence and innovation in cloud computing. Entries are accepted across the globe and multiple industry sectors. Squelch has been shortlisted in the category of “Most Innovative Use of Data in the Cloud” for the 2019-20 awards.
Although technology advancements have increased the volume of customer insights and information, the proliferation of data silos has limited the value of these insights, creating a significant challenge for customer support and success professionals. The Squelch solution breaks down these silos, enabling customer-facing employees to surface the right information at the right time to resolve difficult cases, reduce customer churn, and improve team efficiency.
“To be shortlisted by this international program is a terrific validation of the work we’re doing to support customer-facing employees across the organization,” said Jayaram Bhat, co-founder and CEO of Squelch. “By eliminating information silos, Squelch is able to guide customer support and success professionals toward the information, best practices, reports, and other associated tools needed to win renewals, upsells, and most of all, trust and loyalty.”
Through its advanced AI capabilities, the Squelch software provides front-line agents with instant expertise by identifying, in real time, the answers to address to the problem at hand. This enables agents to solve even the most complex cases more quickly and easily, making better CX not only possible but also sustainable. Moreover, it gives managers and other stakeholders actionable insights from their data so they can make key business decisions that impact product developments, revenue, and more.
Head of Operations for the Cloud Awards James Williams said, “Simply, Squelch has recognized the importance of adopting and pioneering leading cloud technologies in order to deliver outstanding client success, which is why they’re a deserving finalist in the Cloud Awards program.”
Hundreds of organizations entered the awards competition, with entries coming from across the Americas, Australia, Europe, and the Middle East. You can view the full list of finalists here: https://www.cloud-awards.com/cloud-computing-awards/.
To learn more about Squelch and its customer support and success solution, please visit www.squelch.io.
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At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.
About the Cloud Awards
The Cloud Awards is an international program which recognizes and honors industry leaders, innovators and organizational transformation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2020 and beyond. The Cloud Awards currently offers two awards programs, the Cloud Computing Awards and the Software-as-a-Service Awards.
Categories for the Cloud Computing Awards include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.
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