A Look Back at Squelch’s First Year

Squelch emerged from stealth mode in May 2018 when it announced a Series A financing round of $8 million led by Shasta Ventures and Correlation Ventures. That same month, the team debuted the Squelch solution at TSIA’s Technology & Services World in San Diego — and promptly became the only first-time presenter in the event’s history to win the “Best in Show” award.

Since then, Squelch’s growth has continued at a breakneck pace, and the response we’ve received from customers, investors, industry leaders, and the press indicates we continue to be on the right track.

Customers

As the provider of a customer experience optimization solution, we perhaps know better than anyone just how important customers are. That’s why we’re thrilled to not only have more companies adopting our solution each month, but also to see such positive reactions once they do. Take a look at the infographic below to see what we mean!

Investors

In April of this year, we were proud to announce an additional $12 million in funding, bringing our total Series A round to $20 million. The investment was once again led by Shasta Ventures and Correlation Ventures, who were joined by Tenaya Capital.

“Squelch’s leadership team puts customer experience first and their solution leverages powerful machine learning and robust integrations to allow better and more fruitful interactions between companies and their customers,” said Ravi Mohan, Managing Director of Shasta Ventures. “We’re thrilled to congratulate the team on their success and look forward to seeing how they continue to elevate the customer experience.”

Industry Leaders

Since our launch last May, we’ve gotten to know leaders all across the customer experience industry, from top-notch analyst firms and visionary organizations to best-in-class support and success platforms.

One of the ways we’ve partnered with these leaders is by sponsoring their CX conferences — including TSIA’s Technology & Services World, Gainsight Pulse, and the Zendesk Showcase series. We’ve also co-hosted webinars with the likes of TSIA and Customer Experience Update (CEU) that featured best practices from CX veterans such as Dave Hare and Kristina Evey. In addition, we’ve worked closely with Salesforce and Zendesk to develop native product integrations that improve the experience and productivity of front-line agents.

Press

Last but certainly not least, we’re honored by the interest we’ve received over the past year from members of the media. From Business Insider to SandHill.com, TMCNet, VentureBeat, AiThority, and more, we’ve felt the love! 🧡

More Milestones

Want to learn more about the many milestones Squelch has passed over the last year? Look no further than our infographic below, which depicts the highlights of our journey thus far into the customer support and success universe!