The Squelch solution is an on-demand knowledge management tool that helps customer support and success professionals resolve difficult tickets, reduce customer churn, and improve team efficiency.
The Squelch solution is an award-winning, industry-leading application that guides customer support and success agents toward the information, best practices, reports, and other associated tools needed to win renewals, upsells, and most of all, trust and loyalty.
About the Zendesk Integration
The Squelch-Zendesk integration is a native integration with Zendesk Support, helping customer support agents resolve their most difficult tickets without having to leave their existing support workspace. In addition to the native Zendesk Support integration, we also offer an API-level connector between the Squelch software and Zendesk Guide, which allows it to index all the information included in Guide.
- As customer support and success agents access their Zendesk Support and Guide content, they will also be able to view other content within their ecosystem, making it easier to find the information needed to resolve complex tickets faster and reduce customer churn.
- Automatically identifies tickets that are about the same customer issue as the current ticket — including allowing agents to view only similar tickets that have already been resolved — to ensure that time is saved and any problem is solved just once.
- UI integration reflects the native set of permissions established in Zendesk Support and Guide.
- Runs analysis and models on the data it indexes to provide insights about customers as well as reports about team engagement to managers and other stakeholders.
- Offers fine-grain settings to Zendesk admins to configure the connection according to their corporate policies.
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