Customer Experience SaaS Provider Also Offers 15 Percent Discount on Conference Registration
REDWOOD CITY, Calif. – November 12, 2018 – Squelch, Inc., provider of customer experience optimization software that empowers customer support and success professionals with the knowledge and resources to delight customers, will show their support and appreciation for these professionals during Zendesk Relate 2018, happening November 13 – 14 in San Francisco.
Conference attendees can re-energize throughout the day at the Squelch-sponsored Espresso Bar, located in the middle of all the conference action inside the iconic Fairmont San Francisco. And those professionals not yet registered for Zendesk Relate can save 15 percent by entering the code Squelch15 on the conference registration page.
In another show of appreciation for customer support and success agents – both those attending the conference and those unable to attend – Squelch will give away a vacation to Hawai’i to one lucky entrant in a random drawing. Between now and November 16th, agents are invited to enter the contest by visiting https://www.squelch.io/relate-2018.
“Industry research shows that the great majority of customer support and success agents strive to deliver the best customer experience possible,” said Giorgina Gottlieb, Squelch co-founder and Vice President of Marketing. “At Squelch, our job is to make their jobs easier. We’re happy to treat these professionals during Zendesk Relate and to acknowledge the debt all companies owe them. More than most corporate positions, these employees directly affect their employers’ success day-in and day-out.”
Squelch believes that customer-facing agents are every company’s heroes because their service is often the difference between customer delight and defection, i.e. churn. And every hero needs Squelch as their sidekick.
Squelch equips customer-facing agents with a platform that continually monitors and gathers data from all sources of information they use to serve customers, including email, customer management and support solutions, team communication and collaboration tools, and document storage services. When a customer reaches out for assistance, Squelch instantly provides the responding agent with the right information within Zendesk Support or another native support platform or interface.
In addition to Zendesk, Squelch seamlessly connects with other SaaS-based applications including Salesforce, Confluence, Jira, Slack, Box, OneDrive, and Google Drive.
For more information about Squelch and to learn more about its customer support and success solution, please visit www.squelch.io.
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At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.