Gottlieb Recognized as an Entrepreneur of the Year for Her Leadership and Innovation
REDWOOD CITY, Calif. – November 27, 2018 – Squelch, Inc., provider of customer experience optimization software that empowers customer support and success professionals with the knowledge and resources to delight customers, today announced that its Co-Founder and Vice President of Marketing, Giorgina Gottlieb, won Bronze in the Entrepreneur of the Year category at the 15th annual Stevie Awards for Women in Business. Judges lauded Gottlieb’s customer experience industry innovation and company leadership during a ceremony in midtown Manhattan on November 16.
Gottlieb co-founded Squelch with Jayaram Bhat, the company’s CEO, and Ilan Raab, VP of Engineering, to aid customer support and success professionals as they work to resolve customer issues. Too often, these professionals must search through multiple systems in order to find the information they need – a time-consuming and frustrating endeavor for both the agent and customer. The Squelch software is designed to quickly query traditionally-disjointed data sets to instantly serve up current and relevant intelligence to these customer-facing agents at the precise moment of customer interaction, maximizing productivity and their ability to enhance and personalize every customer experience.
“Receiving this award is an incredible honor, and I’m thrilled to be in the company of so many amazing women who share the entrepreneurial spirit and commitment to leadership,” said Gottlieb. “It’s also important for me to note that receiving this award would not be possible without the support of my team at Squelch, and I am so very grateful for their experience and dedication to excellence.”
As Vice President of Marketing at Squelch, Gottlieb oversees the overall company vision as well as corporate and product messaging, positioning, and communications. In doing so, she draws on more than a decade of experience ranging from the non-profit sector to the high-tech consumer industry, including Apple, Cushman & Wakefield, the YWCA, and Blueprint Lucidity, the business consultancy she founded and managed prior to Squelch.
“The 15th annual Stevie Awards for Women in Business marked one of the most impressive years of submissions to date,” said Michael Gallagher, President and Founder, The Stevie Awards. “Giorgina Gottlieb’s achievements stand out, and we’re honored to recognize her exceptional leadership and dedication.”
The Stevie Awards for Women in Business honors the achievements of female executives and entrepreneurs and their organizations. More than 1,500 entries were submitted this year from women and organizations in over 30 nations for consideration in more than 90 categories celebrating women in business.
To learn more about Squelch and its eponymous customer support and success solution, please visit www.squelch.io.
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At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.