International Software Awards Program Announces Finalists
REDWOOD CITY, Calif. – July 30, 2019 – Squelch, Inc., the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been named a finalist in the 2019 SaaS Awards in the category of Best SaaS Newcomer.
The SaaS Awards program is now in its fourth year of celebrating organizational successes and the software innovations that fuel them. With awards for excellence and innovation in SaaS, the Software-as-a-Service Awards accepts entries worldwide, including the US, Canada, Australia, EMEA, and UK.
“Being shortlisted in the Best SaaS Newcomer category is an honor,” said Jayaram Bhat, Squelch CEO and Co-Founder. “Unlike many other SaaS tools that present yet another system to traverse and add to organizational discord, the Squelch solution was designed to be an easy-to-use platform that provides automated delivery of the most relevant knowledge in real time — helping customer support and success professionals to resolve difficult cases and reduce churn while improving renewals and upsells.”
The Squelch software is an intelligent, on-demand knowledge management tool that aggregates scattered enterprise data from a company’s existing cloud providers, including email, customer management and support solutions, team communication and collaboration tools, and document storage services.
The solution integrates directly with Salesforce and Zendesk, enabling front-line agents to resolve their most difficult cases without having to leave their existing workspaces. Alternatively, agents can operate within the Squelch console, which provides a single point of intelligence and interaction — no extensive training required.
The Squelch software equips customer-facing agents to deliver on-point, personalized customer experiences without having to understand the technologies that power it; it just works. In this way, agents can keep their focus on the customer rather than on the technology.
SaaS Awards organizer Larry Johnson said, “The standard of entries this year was incredibly high, with consistent attention to innovation and most importantly, customer success. The volume of entries warranting consideration of a place on the coveted shortlist was unprecedented.”
“In our fourth year promoting SaaS exclusively alongside its sister awards program, the Cloud Awards, we have again seen a wide range of entries from Canada, Europe, Australia, and the East joining those from the US,” Johnson added. “Moreover, again we are seeing such innovation from established blue-chips to agile startups. All seek to provide essential productivity tools to their users by leveraging cloud-based software solutions. The judges are set to have a nearly impossible task when selecting the final winners in a few short weeks.”
Final SaaS Awards winners will be announced on Tuesday, September 3, 2019 and the program will return in Spring 2020. Over 400 organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe, and the Middle East. To view the full shortlist, please visit: https://www.cloud-awards.com/2019-saas-shortlist/.
To learn more about Squelch and its eponymous customer support and success solution, please visit www.squelch.io.
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At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.
About the SaaS Awards
The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS Product to Best SaaS Innovation in the Internet of Things (IoT).
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For the SaaS Awards:
James Williams – Head of Marketing