Customer support teams are staffed by dedicated professionals
Complexity of support systems creates challenges
Support teams would benefit from better solutions for finding information
Published by Squelch, in partnership with Dimensional Research, this white paper captures the motivations, rewards, and frustrations of 300+ customer support agents who work with complex solutions.
INVESTIGATING THE CUSTOMER SUPPORT PERSONA:
A SURVEY OF CUSTOMER SUPPORT PROFESSIONALS
Download the report:
© Squelch 2018