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Customer support is a key component of post-sales customer experience (CX). Support agents provide technical guidance and solve individual customer issues, usually following a break/fix or question/answer arc. Support is most often reactive, with the goal of helping customers troubleshoot a specific issue or answer questions that may be impeding their use of a service or product.

Our blog posts cover the basics of customer support and offer advice for agents and managers alike on improving the effectiveness of the support team. We also write about the daily experience of agents and share tips on everything from self care to career development.
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