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Customer success is one of two elements of post-sales customer experience (CX). Customer success typically involves proactive outreach, comprised of customer onboarding, ongoing education and training, and relationship building. The objective is to increase upsells and cross-sells, positive word-of-mouth, and successful outcomes for customers, with an ultimate strategic goal of sustainable corporate profitability and growth.

Our blog posts cover the building blocks of customer success and provide guidance for customer success managers (CSMs) and their team leads on how to make their efforts more effective. We also write about the day-to-day experience of CSMs and share advice on everything from practicing self care to moving up the career ladder.

Is Handoff a Dirty Word?

Today we’re excited to kickoff a new blog series on seamless customer experience (CX), which refers to the principle of providing as frictionless an experience…

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