Journal Day 1
We launched Squelch with one purpose:
To empower customer support and success agents with the information they need to delight customers.
Frankly, we believe customer support and success agents are the heroes of a company, and we want to help them realize it.
We listened to them talk about the frustrations they face, and we learned that they spend far too much time looking for information to resolve issues. Too often, they feel under-supported when engaging with customers.
The first step in making them happier is by solving this problem. We know that the information agents need already exists in their organizations; it’s just a matter of getting to it.
As our name suggests, we created Squelch to help reduce this “noise.”
Happy agents, happy teams, happy customers, happy company! Squelch is about customer experience optimization as well as employee empowerment.
We’re looking forward to sharing the journey with our customers and getting to the business of being a great sidekick!
(the team)
Latest News from Squelch
Our Team
Jayaram Bhat
Co-Founder & CEO
Read BioJayaram Bhat
Co-Founder & CEO
Loves mountain biking, burgundy, and ham radio. Will do the dishes in the office from time to time.
Giorgina Gottlieb
Co-Founder & VP Marketing
Read BioGiorgina Gottlieb
Co-Founder & VP Marketing
Collects hobbies as a hobby. Can name all the bones she has broken. Often found playing pool or talking about it.
Ilan Raab
Co-founder & VP Engineering
Read BioIlan Raab
Co-founder & VP Engineering
Enjoys diving, karate, and bucking trends. Has a complicated relationship with the color orange.
Janette Chock
CFO
Read BioJanette Chock
CFO
Keeps the ducks in a row while dotting i’s and crossing t’s with precision. Remembers to check our mail (thank you).
Dan Morris
VP Sales
Read BioDan Morris
VP Sales
Enjoys wine, sushi, and making people smile. Not afraid to get his hands dirty or take one for the team. Had long hair in college (pics or it didn’t happen).
Keith Katz
Director of Technical Services
Read BioKeith Katz
Director of Technical Services
Runs an animal sanctuary on the side (not really, the animals just adopt him). May or may not have a Superman costume.
Damon Kosofsky
VP Staffing
Read BioDamon Kosofsky
VP Staffing
Enjoys mountain biking, wake surfing, and getting outside. Thinks that sending Elvis to dinner in his stead is a good way to let people know he cares.
Our Investors
Our Advisors
Kevin Kluge
Technical Advisory Board
Robert Munro
Technical Advisory Board
Sreeni Iyer
Technical Advisory Board
Paul Moore
Technical Advisory Board
Louis Monier
Technical Advisory Board
Kenny Kim
Product Advisory Board
Shahab Riazi
Product Advisory Board
