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Journal Day 1

We launched Squelch with one purpose:

To empower customer support and success agents with the information they need to delight customers.

Frankly, we believe customer support and success agents are the heroes of a company, and we want to help them realize it.

We listened to them talk about the frustrations they face, and we learned that they spend far too much time looking for information to resolve issues. Too often, they feel under-supported when engaging with customers.

The first step in making them happier is by solving this problem. We know that the information agents need already exists in their organizations; it’s just a matter of getting to it.

As our name suggests, we created Squelch to help reduce this “noise.”

Happy agents, happy teams, happy customers, happy company! Squelch is about customer experience optimization as well as employee empowerment.

We’re looking forward to sharing the journey with our customers and getting to the business of being a great sidekick!

(the team)

Our Team

Jayaram Bhat

Co-Founder & CEO

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Jayaram Bhat

Co-Founder & CEO

Jayaram brings more than 37 years in high-tech marketing and management for companies such as Cadence, Daisy Systems, Intel, and Mercury Interactive. As CEO of Zenprise, he led the company through a successful acquisition by Citrix. Jayaram also serves as a venture partner at early-stage venture capital firm Shasta Ventures.

Fun facts: He loves mountain biking, burgundy, and ham radio, and will do the dishes in the office from time to time.

Giorgina Gottlieb

Co-Founder & VP Marketing

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Giorgina Gottlieb

Co-Founder & VP Marketing

Prior to joining Squelch, Giorgina served as founder and CEO of Blueprint Lucidity Corporation, a business consultancy designed to help small businesses identify gaps in management and operations to maximize revenue. She also previously worked for Apple and Cushman & Wakefield.

Fun facts: Giorgina collects hobbies as a hobby and can name all the bones she has broken. She’s often found playing pool or talking about it.

Ilan Raab

Co-founder & VP Engineering

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Ilan Raab

Co-founder & VP Engineering

Ilan has over 25 years of hands-on engineering experience in various executive roles. Previous positions include VP of Engineering at Zenprise (acquired by Citrix), CEO of Aduva (acquired by Sun), and VP of Engineering at DoubleDisk (acquired by Microsoft). Ilan earned a BSC in Mathematics from Tel Aviv University.

Fun facts: He enjoys diving, karate, and bucking trends. He also has a complicated relationship with the color orange (don’t ask).

Nathalie Criou

VP Product

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Nathalie Criou

VP Product

Nat came to Squelch from VMware, where she was Senior Product Line Manager. Prior to its acquisition by VMware, she served as Head of Product at Apteligent. Nat has also held PM roles at Philips Semiconductors, Google, AdMob, and Meebo. Additionally, she co-founded and served as CEO of RidePal, taking the company to over $8M in revenue before its successful acquisition by Bauer Transportation.

Fun facts: Nat enjoys sailing and biking. She’s also passionate about wine, the San Francisco Giants, and her cats Hershel and Pumpkin.

Janette Chock

CFO

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Janette Chock

CFO

Janette brings over 25 years of financial management experience at both public and private technology companies. Janette has held CFO and VP Controller positions at ZestLabs, Zenprise (acquired by Citrix), IGN Entertainment (IPO), Fujitsu, Diffusion, and Worldtalk (IPO). Janette is a CPA, former auditor for Deloitte & Touche and graduate of the Haas School of Business at UC Berkeley.

Fun facts: Janette loves to be an armchair tourist, tap dance, and do morning torture (uh, workouts) with her family.

Dan Morris

VP Sales

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Dan Morris

VP Sales

Prior to joining Squelch, Dan served as Director of Sales at Illumio. Other previous roles include Director of Sales at Zenprise (acquired by Citrix) and Sr. Manager – Mobile Products Group at Citrix. Dan attended Cabrillo College.

Fun facts: He enjoys wine, sushi, and making people smile. Dan is not afraid to get his hands dirty or take one for the team and had long hair in college (pics or it didn’t happen).

Keith Katz

Director of Technical Services

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Keith Katz

Director of Technical Services

Keith came to Squelch from Kony Solutions, where he was VP of Product Management. He also previously served in a number of roles at Zenprise (acquired by Citrix), including Sr. Systems Engineering Manager and Mobility Architect.

Fun facts: Keith runs an animal sanctuary on the side (not really, the animals just adopt him). Also, he may or may not have a Superman costume.

Damon Kosofsky

VP Staffing

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Damon Kosofsky

VP Staffing

Before joining Squelch, Damon served as President and Founder of Coast to Coast Ventures, LLC. He brings 20 years of experience staffing Silicon Valley’s top talent including holding head of staffing positions at Apteligent (acquired by VMware) and Zenprise (acquired by Citrix). Damon earned a B.A. in Humanities/Pre-Law from Michigan State University.

Fun facts: He enjoys mountain biking, wake surfing, and getting outside, and thinks that sending Elvis to dinner in his stead is a good way to let people know he cares.

Our Investors

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Our Advisors

Kevin Kluge

Technical Advisory Board

Robert Munro

Technical Advisory Board

Sreeni Iyer

Technical Advisory Board

Paul Moore

Technical Advisory Board

Louis Monier

Technical Advisory Board

Kenny Kim

Product Advisory Board

Shahab Riazi

Product Advisory Board

Patrick Saeger

Product Advisory Board

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